At ShareHire, we understand that plans can change. To ensure fairness for all parties involved, we have established the following cancellation policy:
Cancellation Timeline and Penalties
1. Cancellations made more than 24 hours before the booking date:
- Customers may cancel their booking without incurring any penalty.
- A full refund of any pre-paid amounts will be provided to the original payment method within 5-7 business days.
2. Cancellations made within 24 hours of the booking date:
- A cancellation fee equal to 50% of the total booking amount will apply.
- The remaining 50% will be refunded to the original payment method within 5-7 business days.
- If the cancellation occurs on the day of the booking, no refund will be issued
Rescheduling Policy
- Rescheduling more than 24 hours before the booking date: No additional fees apply. Rescheduling is subject to availability
- Rescheduling within 24 hours of the booking date: A rescheduling fee of 20% of the booking amount will be charged
No-Show Policy
- Failure to attend or provide notice of cancellation will result in the total booking amount being forfeited.
Special Circumstances
ShareHire will consider requests for full or partial refunds in cases of:
- Emergencies or unforeseen events (evidence may be required).
- Situations where ShareHire is unable to deliver services due to operational disruptions
How to Cancel or Reschedule
- To cancel or reschedule, please contact our support team via email at enquiries@sharehire.com.au or call us at +61 1300 556 201. Please include your booking reference number.
Australian Consumer Law Compliance
ShareHire abides by the Australian Consumer Law (ACL), which provides guarantees for services. If a service cannot be delivered due to ShareHire's fault, customers are entitled to a full refund or alternative arrangement without penalty.