Frequently Asked Questions

---

ShareHire is an Australian peer-to-peer equipment hire marketplace. It connects you with local equipment available for hire - tools, machinery, trailers and more. ShareHire takes care of ID verification, booking and payment all in one place. 

It’s a safer, more local alternative to finding gear through social media or informal listings.

Download the app, create an account, get verified, then list your own gear or search for items to hire nearby. The app uses Google Maps technology to show the nearest items matching your search, and you can filter by category, distance, price and more. 

Booking, verification and payment all happen safely via the app.

It’s launching across NSW first - Sydney, the Central Coast, Newcastle/Hunter and Wollongong, with plans to expand nationally by the end of 2026. 

The app is now available on both the Apple App Store and Google Play Store.

ShareHire is free to download, and free to search for or list as many items as you like. 

For anyone that proceeds with hiring out equipment via ShareHire, all relevant costs will be outlined in the individual product listing. 

For anyone that is looking to list on ShareHire, we simply take a small commission from each completed hire, so you only ever pay when you’re actually earning.

ShareHire uses Stripe to process payments, so transactions are secure, and Stripe also powers our ID verification - so you can be confident you’re dealing with real, verified users. 

Our profile review system lets you see genuine customer ratings and feedback, helping both hirers and listers build trust and reputation.

Yes. If you’ve got quality gear that spends a lot of time sitting unused, you can list it on ShareHire and earn extra income whenever someone hires it - putting equipment you’ve already invested in to work for you.

Just about anything - tools, machinery, trailers and many other types of equipment.

Keep in mind that listing an item doesn’t guarantee a hire, but a quality product that’s well presented and easily accessible has a much better chance of being booked.

If it's sitting in your shed, garage, yard or ute tray, someone nearby probably needs it this weekend.

You can currently list equipment in these categories:

• Machinery - excavators, bobcats and skid steers, mini loaders, forklifts, scissor lifts and cherry pickers, telehandlers, mini dumpers
• Power Tools - jackhammers and concrete breakers, drills, grinders, circular saws
• Concreting - mixers, power screeds, finishers, concrete saws, compactors, concrete pumps
• Garden Equipment - lawn mowers, brush cutters, hedge trimmers, post hole diggers, stump removers, trench diggers
• Trailers - box, tipper, flat bed and cage trailers, plus car floats
• Air Compressors - tow, portable and on site units
• Generators - portable, trailer-mounted and site generators
• Scaffolding - ladders, mobile and onsite scaffolding, trestle platforms
• Pressure Cleaners - portable pressure cleaners, surface cleaners, hot water pressure washers
• Floor Cleaners - carpet and upholstery machines, wet and dry vacs, industrial floor cleaners, floor sanders

When you create a listing, you'll pick the category and sub category that best matches your item, then add a description, the condition it's in, and any special requirements for hirers.

We're adding new categories based on what our community wants to hire, so the options will continue to grow over time.

It depends on the equipment.

Hirers are responsible for making sure anyone operating the equipment has the necessary experience and, where required, the appropriate licence or qualification to use it safely.

If a Lister has identified a specialist licence requirement, you will see this as part of the equipment and booking information.

ShareHire provides the marketplace that connects Hirers and Listers, but we do not physically inspect or test equipment listed on the platform.

Listers are responsible for making sure their equipment is safe, maintained and accurately represented in their listing. 

Hirers should also check the equipment at pickup before using it.

If something does not look or feel right, stop using the equipment and contact the Lister or ShareHire Support as soon as possible.

Take photos or videos of the issue where you can, and keep your communication within ShareHire so there is a record if you need further support.

All payments are processed securely through the app via Stripe - there’s no need to handle cash or arrange payment separately, and there’s a clear record of every transaction.

We understand that plans can change.

Any refund or cancellation charge will depend on the timing and circumstances of the cancellation and the cancellation terms that apply to your booking.

Before cancelling, you will be able to review any relevant cancellation penalties so you know what applies before proceeding.

Start by contacting the other person through ShareHire and see if you can work it out together.

Keep your messages in the platform and hang onto any useful photos, videos or other information relating to the booking. 

If you cannot resolve the issue, contact ShareHire Support and we can help with the next steps.