To ensure the protection of our equipment and fairness for all customers, ShareHire has implemented the following Damage Claim Policy:
1. Bond Requirement
- A refundable security bond is required for all rentals. The bond amount will vary depending on the type and value of the equipment rented.
- The bond is held as a security deposit and will be refunded in full, provided the equipment is returned on time, in its original condition, and without damage.
2. Inspection Upon Return
- All equipment will be inspected upon return to assess its condition.
- Any damage beyond normal wear and tear will be documented, including photographs, detailed descriptions, and repair or replacement cost estimates.
3. Damage Claim Process
- Notification: Customers will be notified of the damage within 48 hours of the equipment's return.
- Assessment: ShareHire will assess the extent of the damage and calculate the repair or replacement cost.
- Funds Deduction: The cost of repairs or replacement will be deducted from the bond.
- Refund or Additional Payment:
- If the damage cost is less than the bond, the remaining balance will be refunded to the customer.
- If the damage cost exceeds the bond amount, the customer will be invoiced for the difference, with payment due within 7 days of receiving the invoice.
4. Exclusions
- ShareHire reserves the right to charge additional fees for damage caused by negligence, misuse, or unauthorized modifications.
- Damage caused by force majeure events (e.g., natural disasters) will be assessed on a case-by-case basis.
5. Appeals and Disputes
- If a customer wishes to dispute a damage claim, they may submit a written appeal with supporting evidence within 7 days of receiving the notification.
- ShareHire will review the appeal and provide a final resolution within 14 days.
6. Final Bond Settlement
- For equipment returned in good condition, the bond will be refunded within 3-5 business days after inspection.
- Refunds will be processed to the same payment method used to pay the bond.
By hiring equipment through ShareHire, customers agree to this Damage Claim Policy. For further information or assistance, please contact our customer service team. This policy ensures accountability and fairness while protecting both ShareHire and its valued customers.